A Nevada cottage food licensed home baker and small business registered bakery!

FAQS

ASK AND RECIEVE AN ANSWER!!

If you don't see your question below, please feel free to contact us by phone or email and we will get back to you A.S.A.P!!


About Our Cakes

How much do your cakes cost?
Prices for cakes whether basic or custom are dependent on design, details needed to complete as well as time the cake is order. We do charge a rush fee for all cake orders that are placed in 7 days or less. ($15 fee is applied to total price of cake)

Your cakes LOOK good, but do they taste good too?
So glad you asked! YES! Please check out our facebook page and the reviews left by many customers in regards to their orders. Our job is to provide you the best tasting caked as well as meet all your design needs. 


Do you sell sheet cakes, ready-made cakes or “basic”/simple cakes?
Sheet cakes are custom cake orders. WHY? Well, we pride ourselves on creating one-of-a-kind works of art, so we do not keep ready make cakes on hand and we do not duplicate cakes. We work hard to make sure each “show stopping” cake is unique and reflects the recipient’s personality and sense of style. Since we are a CUSTOM CAKE BAKERY, we very rarely have grab-and-go treats available. Please follow our page on fcebook for grab-and-go treat specials.


Tastings and Ordering

Do you do cake tastings and how much are they,  what do they entail?
We charge $25 per couple for wedding cake tastings, but when you book your order with us, the $25 gets applied toward your order. We recommend that you bring in any pictures, invitations, etc., that may help us come up with something perfect for your event. You can choose 3flavors for your tasting.
*Tastings are by appointment only, so give us a call to chat about your event and check availability today!


How can I order a cake, cupcakes or cookies?
There are 3 ways to order! You can  call us, email us at sweetsisterstreats2@gmail.com or facebook,com/sweetsisterstreats Either way, we’ll need ALL the details regarding your event in order to provide you with a quote. (Date, time, theme, colors, flavors, amount of servings needed, and any ideas or pictures you have for reference.)


How long will you take to get back to me?
We will review your submission and get back to you within 24-48 hours. For faster service, you can give us a call M-Sat from 4pm-12:00am at 757.663.3366. Remember, we are closed on Sundays.


Do you have a retail store where I can walk in and purchase cupcakes or view your work? 

No, all orders are custom made and must be placed as well as paid for before created. 


How early should I place my order?
A cake order should be placed as soon as you have finalized all the details of your event (colors, theme, design, amount of
servings, etc.) Since we are usually booked a few weeks (or sometimes months) in advance, we do encourage early ordering. (4-6 weeks advance notice is recommended, but we’re be happy to fit you in whenever our schedule permits. Please know there is a rush fee ($15) charged for all orders placed in under 7 days of event. 


For cookies, please note they can take 2-3 days to create in order to be ready for your event. Last minute cookie orders can not be guaranteed.


Retainers Booking and Cancellations


Is a retainer required when placing an order?
Yes. We require a non-refundable 50% retainer to book your order for orders over $100 and payment in full for orders under $100. If your balance is not paid IN FULL one week prior to your event, you forfeit your deposit, and risk not being accommodated.

WHY is it non-refundable?
Because remember when we BOOK your order, we are telling other customer NO for your booked spot. Well there would be NO WAY for us to go back and get all of the customers we said NO to, to backfill YOUR SPOT, if you decide to cancel your order. Your retainer ensures availability and we manage our entire production schedule based on YOUR ORDER.

Booking
After we discuss the details of your event and decide on a cake that you like, if you are interested in booking and would like to proceed, we would require a non-refundable 50% retainer to secure your date. The remaining balance must be paid in full one week prior to your event. The balance and retainer are NON-REFUNDABLE and NON-TRANSFERABLE, meaning you can NOT cancel one date and then change it for another.

What forms of payments do you accept?
We accept all credit cards and cash only. For your protection, we do NOT process credit card orders over the phone. However, for your convenience, we can email you an invoice for you to pay online (we use paypal for all invoices).

What is your refund/cancellation policy?
A non-refundable retianer of 50% is due upon order placement. Balance is due in full one week prior to your event. If an order is not picked up on the day of pick-up or delivery is denied, the client is still responsible for the full balance of the order. We will make every attempt to contact you in the event of a missed pickup or denied delivery. If a cancellation is made less than one week prior to your event, the balance is still due in full. *Please understand that when you book an order, we decline other orders. If you cancel, that could result in dollars lost, just to accommodate your order (obviously, whether you cancel or not).


In the event of cancellation:

1. All requests for cancellation must be made in writing(email, text).
2. If a cancellation is received, your retainer will not be refunded.
3. If a cancellation is received less than one week prior to the promised
delivery/pickup date, the full balance is still the client’s responsibility.


Again thank you for inquiring and if your questions are not answered please contact us.

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